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 M. D. Smith & Associates, Inc.

General Services

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Trucking
Residential Housing
Turnstiles


The depth of experience that we have gained from creating real solutions across a wide spectrum of industry gives us the ability to provide solutions that do not fit the definition of strategic planning or multiple-unit development.  As operators, we have dealt with these issues in the trenches.  As consultants we have developed tools that we apply to provide solutions.

Key Benefits

bulletQuick Understanding of the Issues
bulletSubstantial Intellectual Property to Create Solutions
bulletReasonable Fee in Relation to Benefits

Capabilities

Market Analysis We conduct field market analysis to determine the feasibility for a client to distribute its products or services into a new marketplace.

 

Distribution Following a determination that a product can be successfully launched in a marketplace, we research and define the best distribution method to penetrate the marketplace.  This includes the establishment of the initial trading partners.  We also establish the location of the distribution facility or method.

 

Operational Controls We establish the business controls and reporting systems to support field distribution.

 

Financing We have prepared business plans and located financing for a wide variety of businesses.  This has included small business SBA guaranteed loan applications and major institutional financing.

 

Major Acquisitions We have assisted our clients with major acquisitions.  For one client we sourced a 1,500 line telephone system, including defining the ownership and arranging the financing.  For another client, we determined the best type of telephone system to use to provide superior customer service to its customers.  We have researched and recommended reporting systems (both accounting and non-accounting) for other clients.

 

Operational Analysis We perform operations analysis from a functional point-of-view to determine measurement points so that management can obtain reports to measure productivity by function.  Productivity reports may be by process measurement or by cost center.  These reports are operationally focused.

 

Back Office Systems Our experience reveals that many otherwise well founded companies fail because they have not built the backend reporting required of well run companies.  Accounting reports are often delivered to management too late to be effective in analyzing business circumstances reflected by unacceptable results.  Backend reporting is more than accounting.  It is information gathering that focuses on the key operating metrics of a business.  This type of information allows for marginal analysis of profitability, by customer, by product, by service and any other critical measurement that produces results daily, weekly or monthly to control business operations ahead of the financial statements.  It also provides focus on collection of accounts receivable.  We tailor backend reporting to the specific circumstances of each client.

 

Sales Tools We assist sales professionals by developing financial presentations that tell prospects the financial benefits of doing business with our client.  In addition, we develop sales tools that salespeople can use in the field to provide a prospective client with financial justification for a purchase on the spot.  

We also develop sophisticated pricing systems that allow a salesperson to sell a complicated product utilizing a simple pricing tool.  Both the customer and the salesperson understand the results.

 

Training Systems and Seminars In developing back office systems, we often develop training specific to parts of the system.  This training is tailored to the end user.  We often find we make a software product understandable when we explain it in the terms of the client company, not the software vendor’s terms. 

We have also taken a portion of a formal training program and recast it for specific use by the trained principal's staff.  An example is a sales training program for a franchise system to provide existing franchisees with on-site training so their new salespeople were given the tools to sell the offered product.

 

Lease Negotiations We assist our retail clients with lease negotiations.  We have been able to obtain terms that allow for early termination for specific reasons.  We have defined when percentage rent kicks in.  We have included other terms that offer our clients better terms than they would have negotiated for themselves.

 

Advisory Services For some clients, we are retained to be just a telephone call away.  Our services may include applying for financing, negotiating leases, reviewing operating procedures, developing operating procedures, analyzing purchases like point-of-sale systems, researching new retail locations and defining new concepts based from old successful concepts.

 

Reference Accounts  

The following accounts represent examples of general consulting:  Residential Housing and
 Turnstiles

 

Send comments or questions regarding this website to:  mdsmith@mdsmith.biz
Copyright 2002 - 2006 - M. D. Smith & Associates, Inc.
Last Modified:  April 17, 2006