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D. Smith & Associates, Inc. |
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Developed expansion strategies, business plans and raised capital for a variety of franchise and non-franchise clients in the following industry segments: Automotive
Services Obtained
a $1.8 million private placement commitment for a franchise client,
turned-around several clients and helped all clients grow their businesses.
Represented acquiring company in an ISP turnaround reducing debt from
$1.4M to $570K by negotiation. Employed
franchising to recapitalize a casual dining restaurant business. Seattle’s
Best Coffee, Inc.
1993 to 1996 During 1993, developed strategies and business plan to franchise this Northwest wholesaler and retailer of specialty coffee. Development resulted in private placement amalgamating two specialty coffee concepts in 1994. Created franchise strategic plan and developed agreements. Developed financing sources, business plans, and supported franchisees in loan applications. Resulted in 23 sales for 79 stores and 18 opened franchise stores in one and one-half years. Developed real estate methods to make offers on selected sites. Employed a letter-of-intent, lease rider and vanilla shell specifications to obtain favorable terms. Developed process to convert retail POS data for bookkeeping with franchisee accounting resources. Developed successful workout plans for troubled franchisees. Speedy
Auto Glass Franchising Systems, Inc.
1989
to 1994 U. S. Division of TCG International Inc., an international wholesaler and retailer of auto glass repair and replacement parts and services. Developed franchise program including franchise agreements, operations manuals, training programs and point of sale system. Negotiated modifications to franchise agreements. Enforced compliance. Created Franchise Advisory Council. During a period of rapidly declining auto glass profit margins, grew the system to 35 conversion-franchised units consisting of single units and multiple stores. The operations manuals are currently in use with company-owned and franchised TCG International retail glass shops, representing more than 1,500 units throughout the United States and Canada. Selected and developed an integrated point-of-sale and business distribution software system. The point-of-sale software is used today by both independent glass shops and insurance companies. The network system provides business to Speedy Auto Glass and independent glass shops for repair and replacement services. Insurance companies obtain an auditable claims processing system that controls costs. Kojo, Inc.
1988 to 2002 For this Japanese fast food concept, designed and
developed a U. S. and Canadian franchise and company store expansion program
including operations manuals for store operations, accounting, administration
and personnel to enable uniform expansion.
Created strategic relationships with banks, accountants and attorneys to
execute the strategy. The business
grew from four to ten company-owned units. Management
Reports & Services, Inc.
1986 to 1988 The company developed custom management information systems for small business. Developed franchise program from concept to execution, including sales brochures, advertisements, videotape, public relations, operations manuals and initial training program in five and one-half months. Produced initial franchise sales from more than 1,000 leads during the next five months. Hired and developed a staff for training and field support producing early growth for franchisees. Sold the service to local businesses resulting in satisfied customers as "witnesses" for franchise prospects. Business
Consultant
1982 to 1986 Performed independent market studies producing business plans covering market penetration, product mix and distribution, operating methods and operational controls. Researched, recommended and negotiated contracts for major capital-acquisitions. Performed operational analyses providing solutions and systems that improved profitability. Prepared loan applications for complex borrowing needs. For example: For a home builder, researched and defined market, developed business plan to build 240 affordable housing units, identified opportunities to improve marketing, developed standard operating and reporting procedures, resulting in profits increasing from $500 to $6,000 per sale on average hard costs of $34,000 per unit. Lindal
Cedar Homes, Inc.
1972 to 1981 Managed a broad range of financial, insurance and administrative matters for this Pacific Northwest manufacturer of Pre-cut Cedar Homes. Managed franchise administration in the U. S. and Canada. Developed and managed customer service operations. Administered financing relations, acquisition and disposal of fixed assets, risk management programs and litigation. Results include a turnaround taking Net Worth from $1/2 million to $3.5 million and reducing debt from $7.4 million to $1.8 million in five and one-half years. Restructured franchise training program resulting in a 500% improvement in distributor productivity. Negotiated non-court settlement of 137 lawsuits. Created a customer service operation settling consumer complaints at manageable cost. Negotiated settlements with the FTC, and successfully mitigated non-performance under government grants received from U. S. and Canadian governmental agencies. Served on the Board of Directors of this NSADAQ public company from 1981 through 1993. Chaired the Audit Committee and served on the Compensation Committee. Seattle
First-National Bank
1963 to 1972 Made commercial, real estate and installment loans, and developed new business in three different communities, each with different clientele increasing both loans and deposits. Stabilized internal operations at one branch reducing staff turnover from six times to one time per year.
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